Delivery, Warranty & Returns

The policies below describe Ceres Tag's processes for delivery, return and refunds of Ceres Tag products purchased through the Ceres Tag website. These policies must be read in conjunction with the terms of the Customer Agreement, which provides the terms and conditions for your purchase of Ceres Tag products.

Delivery Policy

Our deliveries across the world are handled by DHL Express.

Ceres Tag products are a made to order item. Due to this unique process, the manufacturing of your order will commence once your order has been confirmed. Current manufacturing lead times are provided on individual product pages on the website.

Following the completed manufacturing of your order you will be notified via email of the tracking advice. Once dispatched, your order will be subject to the DHL Courier based on your delivery location unless indicated otherwise on the website.

The costs associated with the delivery of your order will be calculated at the checkout as well as the relevant tax costs. 

Any Customs Duties will be payable by you to Customs at the time of import of your item/s into your country to allow successful import clearance/ delivery of your purchase. Our product & shipping fees are exclusive of Customs Duties. These Import Duties are unavoidable & are enforced by your country’s border protection laws.

 

We currently support shipping to the below destinations

Asia

  • Israel
  • Japan
  • Korea, South
  • Russia
  • Singapore
  • Turkey

North America

  • Canada
  • Mexico
  • Panama
  • Trinidad and Tobago
  • United States

South America

  • Argentina
  • Brazil
  • Colombia
  • French Guiana
  • Peru
  • Venezuela

Africa

  • Botswana
  • Gabon
  • Kenya
  • Mozambique
  • Namibia
  • Rwanda
  • South Africa

Oceania

  • Australia
  • New Zealand
  • American Samoa

Europe

  • Austria
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Guernsey
  • Iceland
  • Ireland
  • Isle of Man
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Luxembourg
  • Montenegro
  • Netherlands
  • Portugal
  • Romania
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Ceres Tag is not responsible for the incorrect delivery of your order in the event you have incorrectly entered your delivery information. Please notify us as soon as possible if you identify a problem with the delivery information for your order.

Return Policy

Ceres Tag does not accept returns if you change your mind or you incorrectly placed an order.

Ceres Tag does not accept returns of Ceres Tag products, unless:

  1. the return is approved by Ceres Tag under the Product Warranty, or
  2. the Ceres Tag product otherwise does not comply with applicable consumer protection law.

In the event you believe you are eligible for a return, please contact us on info@cerestag.com.
To ensure this process proceeds as promptly as possible please include the flowing in your initial email:

  • the email that you placed the order with
  • your name
  • the original order number
  • the details of the product you are looking to return – VID number or Batch number
  • your perceived problem with the product and any additional information or imagery that may be relevant to processing your claim
  • your intended outcome if claim is approved – refund, replacement or, at your election, a store credit

If your intention is to return multiple products please provide the above information for each product within the one email. Please note that where you select a refund, only the purchase price of the product paid by you will be refunded. This does not include the cost of shipping and customs paid by you.

Our team will advise as to the progress of your return within a reasonable timeframe from receipt.

Where your claim is approved by Ceres Tag, and you have selected a:

  • repair or replacement of a Ceres Tag product, Ceres Tag will arrange for the repair or replacement (as necessary) of the Ceres Tag product at no cost to you; or
  • refund, Ceres Tag will process your refund within reasonable timeframe; or
  • store credit, Ceres Tag will issue your store credit in accordance with the Store Credit Policy.

Product Warranty

The Ceres Tag Product Warranty is provided by Ceres Tag Pty Ltd ABN 51 614 436 467 of PO Box 552, Samford QLD 4520 Australia. The terms of the Ceres Tag Product Warranty are set out in clause 9 of our Customer Agreement.

The benefits given to you in the Ceres Tag Product Warranty are in addition to other rights and remedies you have under applicable consumer protection law in relation to the Ceres Tag products.

For Australian purchases: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. See clause 10 of the Customer Agreement for further details.

To make a claim under the Product Warranty during the Warranty Period, you will need to contact Ceres Tag on info@cerestag.com to register your claim and provide us with details to assess your claim.

To ensure this process proceeds as promptly as possible please include the flowing in your initial email:

  • the email that you placed the order with
  • your name
  • the original order number
  • the details of the product you are looking to claim – VID number or Batch number
  • your perceived problem with the product and any additional information or imagery that may be relevant to processing your claim
  • your intended outcome if claim is approved – refund, repair or replacement product (where incorrect or faulty product received) or store credit

If your intention is to claim for multiple products please provide the above information for each product within the one email. Please note that the cost of shipping, tax and customs paid and calculated at the checkout are non-refundable and will not be included in your warranty claim.

Our team will generally advise as to the progress of your claim within a reasonable time frame from receipt of your email.

Where your claim is approved by Ceres Tag, and you have selected a:

  • repair or replacement of a Ceres Tag product, Ceres Tag will arrange for the repair or replacement (as necessary) of the Ceres Tag product at no cost to you; or
  • refund, Ceres Tag will process your refund within a reasonable timeframe; or
  • store credit, Ceres Tag will issue your store credit in accordance with the Store Credit Policy.

Store Credit

Where your return of a Ceres Tag product is approved under the Product Warranty, you have the option to select a credit for the purchase price of the returned product (excluding delivery costs, tax and custom duties) which can be used to purchase other Ceres Tag products (Store Credit).

  • Store Credit issued via the Ceres Tag website can only be used online on the Ceres Tag website.
  • Store Credit cannot be purchased and is only provided when it is the outcome of an approved warranty claim as selected by you on initiating your warranty claim.
  • Store Credit cannot be redeemed for cash or refunded in the event you are unable to use it.
  • Store Credit expires 12 months after issue. In the event you are unable to use your Store Credit prior to the expiry date your Store Credit will be forfeited.
  • Store Credit is linked to the email address that was used to purchase the Ceres Tag product on the original order number. Store Credit cannot be transferred to another person or account.
  • Any purchase that exceeds the value of the Store Credit will require an additional method of payment.